Privacy Policy

GlucoMeals.com

Last Updated: January 2025

1. INTRODUCTION

GlucoMeals, Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at GlucoMeals.com (the “Service”).

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

  • Name
  • Email address
  • Password (encrypted)
  • Phone number (optional)

Profile & Preferences:

  • Dietary preferences (cuisine types, restrictions)
  • Health information you choose to share (diabetes type, A1C level, glucose targets)
  • Budget preferences
  • Location (city/state for local pricing)
  • Calorie targets
  • Food allergies or intolerances

Payment Information:

  • Credit/debit card details (processed through Stripe – we do NOT store full card numbers)
  • Billing address
  • Payment history

Communications:

  • Emails or messages you send us
  • Customer support inquiries
  • Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

  • Pages visited
  • Features used
  • Time spent on the Service
  • Meal plans generated
  • Search queries
  • Click patterns

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, desktop)
  • Screen resolution
  • Referring website

Cookies and Tracking Technologies:

  • Session cookies (essential for Service functionality)
  • Preference cookies (remember your settings)
  • Analytics cookies (understand how you use the Service)
  • Advertising cookies (if applicable)

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

To Provide the Service:

  • Generate personalized meal plans based on your preferences
  • Provide shopping lists and recipe suggestions
  • Process your account registration and login
  • Deliver customer support
  • Send service-related notifications

To Improve the Service:

  • Analyze usage patterns and trends
  • Develop new features and functionality
  • Conduct research and testing
  • Optimize user experience

To Communicate With You:

  • Send account-related emails (password resets, confirmations)
  • Provide customer support responses
  • Send newsletters or promotional emails (with your consent)
  • Notify you of Service updates or changes

To Process Payments:

  • Process subscription payments
  • Prevent fraud
  • Maintain billing records

For Legal and Security Purposes:

  • Comply with legal obligations
  • Enforce our Terms of Use
  • Protect against fraud or security threats
  • Resolve disputes

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing your information include:

  • Contract: Processing necessary to provide the Service you requested
  • Consent: You have given clear consent for specific processing activities
  • Legitimate Interests: Processing necessary for our legitimate business interests (improving the Service, preventing fraud)
  • Legal Obligation: Processing required by law

5. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information to third parties.

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Payment Processing:

  • Stripe (payment processor)
  • Handles all credit card transactions securely

Cloud Hosting:

  • Amazon Web Services (AWS) or similar providers
  • Hosts our website and databases

Email Services:

  • Email delivery platforms for transactional and marketing emails

Analytics:

  • Google Analytics or similar tools
  • Helps us understand Service usage

Customer Support:

  • Help desk software providers

These providers are contractually obligated to:

  • Use your information only to provide services to us
  • Maintain confidentiality and security
  • Not use your information for their own purposes

5.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

5.3 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or subpoenas
  • Legal processes or government requests
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activity
  • To enforce our Terms of Use

5.4 With Your Consent

We may share information with your explicit consent for purposes not described in this policy.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you (e.g., “40% of users prefer Mediterranean cuisine”).

6. DATA RETENTION

How Long We Keep Your Information:

  • Account Data: Retained while your account is active and for a reasonable period after closure (typically 90 days) unless required by law
  • Payment Records: Retained for 7 years for tax and legal compliance
  • Usage Analytics: Retained for 2 years
  • Marketing Communications: Until you unsubscribe
  • Legal or Security Data: As long as necessary to comply with legal obligations

Deleting Your Data: You can request deletion of your account and personal data by contacting support@glucomeals.com. Some information may be retained as required by law or for legitimate business purposes.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

7.1 General Rights (All Users)

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal exceptions)

Opt-Out of Marketing: Unsubscribe from promotional emails (unsubscribe link in every email)

Account Closure: Delete your account through account settings

7.2 Additional Rights (EEA/UK – GDPR)

Data Portability: Receive your data in a structured, machine-readable format

Restriction: Request restriction of processing in certain circumstances

Object: Object to processing based on legitimate interests

Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

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